Below you will find answers to the most common questions regarding orders, shipping, and returns. If you cannot find the answer you are looking for, feel free to contact us at office@magiskperle.dk.
When will an out-of-stock product be available again?
Some products may temporarily be out of stock. If a product becomes available again, it will automatically appear on the webshop.
For custom bracelets created with the Bracelet Crafter, the product is made specifically for your order.
How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery times depend on the selected shipping method and destination.
Do you offer personal pickup?
Yes. You may choose personal pickup during checkout.
Pickup address:
Brassøvej 24
8240 Risskov
Denmark
You will receive an email notification when your order is ready.
I received the wrong product. What should I do?
If you received a product different from the one you ordered, please contact us as soon as possible at:
office@magiskperle.dk
Please include your order number and, if possible, attach a photo of the product so we can resolve the issue quickly.
My product arrived damaged. What should I do?
If your product arrived damaged, please contact us immediately at office@magiskperle.dk.
Attach photos of the damaged product and packaging so we can assist you.
Can I return a product?
Yes. Consumers have the right to withdraw from the purchase within 14 days after receiving the product.
Please read our full Return & Refund Policy for detailed instructions.
Can personalized bracelets be returned?
Products created using the Bracelet Crafter are personalized and therefore cannot be returned unless the product arrives damaged or defective.
How can I contact customer support?
Customer support is available via email:
office@magiskperle.dk
We usually respond within 24 hours on business days.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information.
What payment methods do you accept?
We accept secure payments via credit/debit cards, Apple Pay, and other payment methods available during checkout.